Frequently Asked Questions

For your convenience, we have compiled a list of the questions we most often hear from our customers. Of course, if you need further assistance, please reach out! We are always happy to help.

What areas does L&J serve?

We provide service in Manhattan, Staten Island, and Northern New Jersey, including Bergen, Passaic, Essex, Hudson, Union, Morris, and Sussex counties.

How do I schedule an appointment?

Please contact us by submitting an online service request form or by calling us at (201) 489-9494.

Will my L&J appointment have a specific time?

To minimize travel and ensure our technicians have plenty of time to service your appliances, our appointments are routed by area. You will receive a call from L&J the day before your service appointment with a 3 to 4 hour appointment window, and we will call again on the day when your technician is 30 minutes out.

Are your technicians trained on Sub-Zero, Wolf, and Cove appliances?

Yes! We were founded expressly to service the Sub-Zero family of appliances, which now includes Wolf and Cove. Our technicians undergo an extensive training program and have many years of experience servicing these brands.

What is L&J’s hourly rate?

L&J charges by the job, not by the hour, so you know our technicians are giving you the most efficient service.

Does L&J work on other appliance brands?

No. L&J works exclusively on Sub-Zero, Wolf, and Cove, which allows our technicians to develop unparalleled brand expertise.

I loved my service! Where can I provide feedback?

We love hearing from our customers! To tell us how we did by filling out our online feedback form.

Where do I find the model and serial number for my appliance?

Follow these links for help locating your Sub-Zero, Wolf or Cove model and serial numbers.

What routine maintenance will help keep my appliances operational?

We recommend cleaning your Sub-Zero condenser and replacing its filters every 6 months. We also recommend you regularly clean your Wolf appliances and Cove dishwashers.

What are the optimal temperature settings for my Sub-Zero refrigerator?

For the best performance, maintain a temperature of 38 degrees Fahrenheit in the refrigerator and 0 degrees Fahrenheit in the freezer.